Augment Your Workforce

TrueIntel offers specially tailored, affordable,  and high-quality solutions in the areas of call center management, back office services, knowledge process management, digital media services and shared services; utilizing the latest technology and state-of-the art infrastructure.  

Whether it is voice, text, chat, email, social media, in-app support; our people are skilled in working with customers across every interaction and are dedicated to our goal of help nurture a strong relationship with your customers by delivering a quality experience, care and support through our experienced call centers.  Customer interaction is in our DNA. So, let us help you accelerate growing your business through lead generation, sales, customer enrollments, customer services, and technical support.   

Need help behind the scenes?  TrueIntel provides expertise in content moderation, digital transcription, and data management, and data transformation. TrueIntel continues to invest in the right technologies and our people to bring advanced solutions to the marketplace.    

We not only serve to increase productivity and enhance your customers experience; the scale of our technology enabled resources and years of domain experience in developing best practices enables us to do so at a lower cost.  We take the long view of ongoing improvement whereby we continually evaluate processes and results as a means of developing new and innovative ways for improvement as we help our clients achieve even higher goals.  

TrueIntel offers a fully compliant debt collections, recovery, and customer engagement in one complete ecosystem.  Our highly-qualified debt recovery talent brings together proven operational practices, professional and empathetic communications, and deep understanding of the regulatory environments from which they collect.  

Whether it be early stage collection, post charge-off collection, or anywhere in between; our collection agents are trained and focused on having your customer to understand and acknowledge their debt, then and getting them to pay.  Our primary emphasis is educating customers on the status, timing, and negative impacts of the debt; and helping them acquire acceptance that it is in the best interest of all parties to satisfy payment of the debt as soon as possible. This is one of the many successful approaches our collection agents will recover for you. 

Are you a collection agency that needs to expand your collection capacity fast?  TrueIntel specializes in first party collections, and can create a personalized experience that emulates your operation.  We can not only work with you to establish your operational infrastructure, hardware, and applications within our operations center; we will implement processes and procedures that mirror your operation as well.  

TrueIntel, through our technology partners also deploys proprietary automation tools in order to achieve greater operational efficiencies that ultimately yields increasing revenue and client satisfaction.